Successful adoption of a banking system by users is one of the biggest implementation challanges. Poorly-trained or untrained users will cost the organization significantly, thereby increasing further the Total Cost of Ownership to an already expensive and complex project. In this regard, the quality of user training  can guarantee the protection of the investment in technology and enhance productivity.

Facilization’s training services aim to cover the bank’s training needs arising from new Flexcube implementations, staff expansions, new process/product adoptions and upgrades into the latest system. Most of our team members have previously worked in international banks, giving them a practical, business-oriented approach to training. Leveraging our domain expertise and functional experience, we provide a range of training solutions designed to help clients maximize the return on their investment in the core banking system.

Our services cover:

• Core team training in projects, under ‘train-the-trainer’ approach
• Generic end-user training for daily operations
• Customized training , after evaluation of requirements and aligned to the bank’s business processes and skill level of staff, using local samples and scenarios from previous experiences
• Technical training for bank support staff